Legal

Cookies Policy

Last updated: 10th September 2026

This Cookies Policy explains how Use Jump Limited trading as Jump EHR (Use Jump) ("Jump", "we", "us", or "our") uses cookies and similar technologies when you use Jump EHR or visit our websites.

This policy should be read alongside our Privacy Policy.

1. What Are Cookies

Cookies are small text files stored on your device when you visit a website or use an online service. They help the service recognise your device, remember preferences, and improve performance and security.

Some cookies are essential for the system to work. Others help us understand how the system is used so we can improve it.

2. Types of Cookies We Use

2.1 Strictly Necessary Cookies

These cookies are essential for Jump EHR to function. They cannot be switched off.

They are used for:

  • User authentication and session management
  • Security protections
  • Load balancing and system stability
  • Saving essential system preferences

Without these cookies, the platform cannot operate securely.

Legal basis: Legitimate interests and contract performance.

2.2 Functional Cookies

These cookies improve usability but are not essential.

They may remember:

  • Interface preferences
  • Display settings
  • Language or region preferences
  • Feature configuration

Disabling these may affect convenience but not core functionality.

Legal basis: Legitimate interests.

2.3 Analytics Cookies

We use privacy-focused analytics tools to understand system performance and usage patterns.

These cookies help us:

  • Identify which features are most used
  • Detect usability issues
  • Improve performance
  • Plan product improvements

Analytics data is aggregated and does not include clinical content.

Legal basis: Consent (via cookie banner).

2.4 Advertising Cookies

We advertise Jump EHR on Facebook, Instagram and LinkedIn. With your consent, those platforms place cookies so we can tell which adverts led to someone booking a demo.

These cookies are set by:

ProviderCookie / technologyPurpose
Meta Platforms IrelandMeta Pixel (_fbp)Measure which Facebook or Instagram advert led to a demo booking, and avoid showing adverts to people who have already booked
LinkedIn IrelandLinkedIn Insight Tag (li_sugr, UserMatchHistory)Measure which LinkedIn advert led to a demo booking

These cookies are never loaded unless you turn on Advertising in the cookie banner. If you decline, the scripts are not added to the page at all. They are never used on patient-facing parts of the platform, and no clinical or patient information is ever sent to an advertising provider.

Legal basis: Consent (via cookie banner). You can withdraw it at any time by clearing this site's cookies and site data in your browser, which brings the banner back.

2.5 Third-Party Service Cookies

Some features rely on third-party providers which may place cookies when their services are used.

Examples include:

Service TypePurpose
Payment processingSecure billing transactions
Scheduling toolsAppointment booking features
Analytics toolsProduct usage insights
Monitoring servicesPerformance and uptime tracking

These providers operate under their own privacy and cookie policies.

3. How Long Cookies Last

Cookies may be:

  • Session cookies - deleted when you close your browser
  • Persistent cookies - stored for a defined period

Typical durations:

Cookie TypeDuration
AuthenticationSession
PreferencesUp to 12 months
AnalyticsUp to 12 months
AdvertisingUp to 3 months
Security logsShort-term session

4. Managing Cookies

You can control cookies through:

  • Your browser settings
  • Our cookie consent banner, which lets you accept or refuse analytics and advertising separately
  • Cookie preference settings where available

You can block or delete cookies, but disabling essential cookies may prevent Jump EHR from working properly.

5. Do Cookies Store Patient Data

No. Cookies do not store clinical records or patient medical information.

Cookies may contain technical identifiers linked to a user session, but patient data remains stored securely in the application database.

6. Updates to This Policy

We may update this Cookies Policy to reflect changes in technology or legal requirements. Updates will be posted with a revised "Last updated" date.

7. Contact

If you have questions about our use of cookies:

Use Jump Limited trading as Jump EHR (Use Jump)

Mayfield House

256 Banbury Road

Oxford

OX2 7DE

Email: hello@usejump.co.uk