Is Jump working?

Last checked 19 Oct 2026, 05:28

• Patient recordsSearch, view and edit records
  Operational
• Appointments & bookingDiary, slots and check-in
  Operational
• Electronic PrescriptionsEPS issue and transmission
  Operational
• Documents & lettersFiling, scanning and dictation
  Operational
• Pathology & lab resultsInbound results and filing
  Operational
• Skip (AI assistant)Drafting and summarisation
  Operational

Incident historyLast 30 days

• Skip is unavailableResolved

  29 Sept 2026, 14:15

  Our AI provider is having capacity problems, so Skip is failing for most requests and other AI features may be slow. We're working on it and will update here.

  1. Resolved29 Sept 2026, 21:00

     What happened: from about 11:40 to 16:50 UK time on 29 September, the AI service behind Skip had capacity problems in the one European region we used. Skip and other AI features, such as filing suggestions, were slow and some requests failed. The rest of Jump was not affected and no data was lost. What we're changing: we have added a second European region with the same provider, and Jump will switch to it automatically if the first one has problems. This goes out in our next update and will be listed under What's new. Your data stays in Europe, with the same provider as before.

  2. Resolved29 Sept 2026, 17:53

     Our AI provider has recovered and Skip is responding normally again. If Skip stopped for you earlier, please try again. Sorry for the disruption.

  3. Identified29 Sept 2026, 14:40

     Skip is now failing for most requests because of capacity problems at our AI provider. Other AI features, such as document filing suggestions, may be slow. The rest of Jump is not affected. We're working on it and will update here.

  4. Identified29 Sept 2026, 14:15

     Our AI provider is having capacity problems in the region we use. Skip and other AI features may be slow, and some requests may time out. Please try again if Skip stops. We're monitoring it and will update here when it has recovered.

This board reflects incidents Jump has declared. It is maintained by our team rather than generated from automated probes, so it shows what we know and have published. If you are seeing a problem that is not listed here, please tell us at hello@usejump.co.uk - that is how it gets on the board.