The problem with guest booking for dependents
Patients have long wanted to book appointments on behalf of dependents, and until now this has been handled through the guest booking flow. The drawback is that every time someone books for a dependent, they have to re-enter that person's details from scratch. It works, but it adds friction for anyone booking regularly on behalf of a child, partner or elderly relative.
What proxy access changes
Proxy access lets the practice set up a proxy relationship, giving one person the ability to act on behalf of a patient, or allowing a patient to act on behalf of their own dependents. In the example shown, Albert is given the ability to act on behalf of Paola.
When Albert signs in to book an appointment, he's offered the choice of booking for either of his proxies, in this case Marcus or Paola. He can go ahead with the proxy booking or still choose the guest path if he prefers. Either way, he no longer has to type out a dependent's details every time he books.
Keeping data governance in check
Because proxy access involves one person acting on another's record, the practice needs confidence that these relationships are set up and removed correctly. Jump handles this by automatically expiring proxy relationships at the appropriate time, so access doesn't linger longer than it should.
This gives practices a way to reduce repetitive data entry for patients booking on behalf of dependents, without losing control over who can act on whose behalf.