What private GP billing has to cover
A self-pay practice needs payment to happen in more than one way. One patient pays at booking, another is sent an invoice after the consultation, and a third pays at the front desk with a card. Sometimes the person paying is a parent or an insurer rather than the patient. Billing software that handles only the first of those leaves the practice finishing the rest by hand.
Jump keeps invoicing inside the patient record, so an invoice sits next to the consultation it came from, and it can be linked to the appointment. Payments are taken through Stripe, and all amounts are in pounds sterling.
Invoices, payment links and saved cards
When you create an invoice you choose how it is collected. "Send invoice" emails it to the patient with a payment link, and the invoice is marked as paid in Jump once they pay. A link expires after 24 hours, and you can generate a new one from the invoice if it has lapsed.
"Charge automatically" takes payment from a card the patient has already saved, as soon as the invoice is finalised. Patients manage their saved payment methods in the patient portal.
Taking payment in the room with a card reader
If the practice has a Stripe card reader, you open the invoice, select the connected reader and the patient taps or inserts their card. The invoice updates when the payment goes through. Readers are set up under the Stripe section of your organisation settings.
Discount codes
Discount codes are created in Stripe, and patients can use them when they book online.
Billing someone other than the patient
A parent, an employer or an insurer often pays for the patient. You can set a default billpayer on the patient, which is a separate contact that receives the invoices in place of the patient. This works with Stripe invoicing and with the Xero connection.
Credit on account
When a practice cancels an invoice that has been paid, it can store the payment as credit on the patient's account instead of refunding it. The credit stays with the practice and is deducted from future invoices that your admin team raises for that patient. The credit screen names the destination of the money before you confirm, so a refund does not turn into account credit without anyone noticing.
Xero and the practice accounts
Practices choose where invoices live. They can invoice through Stripe and export to their accounts package, or create invoices straight into Xero. Existing invoices and contacts can be imported from Xero into Jump.
Jump is priced per user from £100 a month on an annual plan, or £125 a month if you pay monthly. You can book a demo to see billing on your own scenarios.