Does Skip make clinical decisions or give medical advice?

No. Skip is deliberately non-clinical. It's built to do the things a user does in the software that aren't clinical actions: scheduling, admin, inbox, settings, operational reporting. It doesn't diagnose, doesn't advise on treatment, and doesn't make clinical judgements. That line stays with your clinicians, by design.

Can Skip change things without me?

No. Aside from read-only lookups, everything Skip does is either an open form it pre-fills for you to save, or a confirmation card you click to apply. Nothing outward-facing is auto-sent, and irreversible actions like merging two patient records only ever open the review screen for you to check and confirm.

Does Skip respect who's allowed to do what?

Yes. Skip is role-aware. It only offers or suggests actions your own permissions allow, and if you ask about something outside your role it tells you you'd need different access and to contact your administrator, rather than doing it anyway.

What happens when Skip doesn't know the answer?

It tells you, rather than guessing. Because answers are grounded in the capability registry and your support articles, Skip says when something is outside what it knows or can query. From there it can diagnose a common issue, or raise a support ticket or feature request on your behalf so the question reaches a person with the context attached.

Features · AI assistant

Meet Skip. It runs the admin, you run the clinic.

Ask in plain English and Skip answers from what Jump can do and what your role allows, then finds things, fills in the forms and works through the admin. Skip proposes; you confirm. It does everything in Jump that isn't a clinical decision, and it knows where that line is.

Book a demo See how it works

grounded in your capability registryrole-awareproposes, you confirm

ehr.usejump.co.uk · Skip

Tuesday 21 JulyDay

09:00Margot Whelan · New patient

09:45Tomas Adeyemi · Follow-up

10:15Free

11:00Priya Nair · Medication review

SkipSigned in as Reception

Can reception set up a booking link for our Saturday flu clinics?

Yes - creating booking links needs the Manage settings permission, which reception has. Want me to set one up for a Saturday flu clinic?

capability registry · Online booking links

Create booking linkneeds your OK

Appointment typeFlu clinic

AvailabilitySaturdays

Shareable byReception

Confirm+EditCancel

Ask Skip...

Non-clinical by design · proposes, you confirm

~11%

of GP working time is spent on administrative tasks, not patient care

1 in 6

GP appointments could be handled by someone other than the GP, much of it admin

70+

non-clinical actions Skip can take across the practice, from your own words

0

clinical decisions Skip makes for you - that line stays with the clinician

Source: The Health Foundation / BMA analysis of GP workload · Jump product surface

Step 1

Ask, and get an answer grounded in your Jump

Skip answers "can I do this?" from a curated capability registry first, then from your practice's own support articles. Answers are scoped to your role, so Skip only offers what your permissions allow and points you to an admin when they don't. If it doesn't know, it says so rather than guessing.

capability registry · your support articles · role-aware

Ask Skipgrounded answer

"Can I give the practice nurse access to reporting?"

Yes, if you have the Manage roles permission. Reporting access is a role setting in Settings > Team.

Step 2

Find things, and see the numbers

Search patients, appointments, tasks, workflow runs and booking links by asking. Ask for a count or a trend and Skip runs the query and draws the chart: appointment volumes, DNA rates, task throughput, referral counts. It's practice operations, not clinical analytics, and Skip tells you plainly when a number is something it can't pull.

lookups · counts · trends · auto charts

DNAs by appointment typethis quarter

New pt4%

Follow-up6%

Med review5%

Telephone11% · highest

Telephone slots have the highest DNA rate this quarter.

Step 3

Do the admin - and you always confirm

Ask Skip to create a task, book or cancel an appointment, set up a recall rule, tidy the inbox, edit a message template or toggle an app. It either opens the form pre-filled for you to save, or shows a confirmation card you click to apply. Nothing outward-facing is ever auto-sent, and irreversible steps like merging two patient records only ever open the review screen.

open pre-filled form · or confirm to apply · never unattended

Confirmation cardrequires your click

Close 8 resolved inbox episodespreview before it runs

Registration complete5

Query answered3

Confirm+Cancel

Step 4

Troubleshoots before it escalates

When something isn't behaving - a session that won't show, a setting you can't find - Skip diagnoses the likely cause and hands you the fix. If it genuinely can't resolve it, it can raise a support ticket or a feature request on your behalf, so the question reaches a human with the context attached.

diagnose · fix · escalate with context

Diagnosemissing session

"The clinic I added isn't showing on Saturday."

Found it. Your calendar is on a remote-only view, and this is an in-person session. Switch the view filter to All and it appears.

01Grounded "can I…?" answersFrom a curated capability registry and your own support articles, not made up.
02Role-aware suggestionsSkip only offers actions your permissions allow, and says who to ask when they don't.
03Find anythingPatients, appointments, tasks, episodes, workflow runs and booking links, by asking.
04Operational analyticsCounts and trends across appointments, tasks, referrals and more, drawn as charts.
05Create and manage tasksOpen a pre-filled task, or update status, urgency, assignee and due date with a confirm.
06Book and manage appointmentsOpen the booking or cancellation form pre-filled; you review and confirm.
07Manage the inboxAssign, close, reopen and reprioritise episodes, in bulk when you need to, on confirm.
08Set up recalls and booking linksOpen recall rules, patient enrolments and public booking links pre-filled to review.
09Message templates and notification rulesDraft and edit SMS/email templates and appointment notification rules for review.
10Draft routine patient messagesReminders, a booking link or an attached form, drafted into the composer for you to send.
11Workflows and appsList, describe and inspect workflow runs, draft new ones, and toggle Jump apps on confirm.
12Patient adminAddress book, snippets, and duplicate-patient merges that only ever open the review screen.
13Self-troubleshootingDiagnoses common issues like a session that won't show, and escalates with context when stuck.
14Propose-and-confirm, alwaysRead-only lookups aside, Skip opens a form or a confirmation card; you save, send or apply.

grounded

Knowledge

The capability registry and your support articles, so "how do I…?" gets a real answer.

day to day

Scheduling & inbox

Appointments, sessions, tasks and episodes: find, triage and manage on confirm.

you confirm

Admin & settings

Recalls, booking links, templates, notification rules, workflows and app toggles.

non-clinical

Analytics & support

Operational counts and trends as charts, plus diagnosis and escalation when stuck.

“It's the fastest way to find out whether Jump can do a thing, and it only ever shows my team what they're actually allowed to touch. Nothing happens until someone clicks confirm.”

Practice manager · private GP practice, Leeds

Common questions

Questions, answered.

The five questions practices most often ask about Skip. If yours isn't here, ask us on a demo call.

Two things: answer questions about how Jump works, and do non-clinical admin for you. Ask "can I do X?" and Skip answers from a capability registry and your support articles, scoped to your role. Ask it to find a patient, book an appointment, set up a recall, tidy the inbox, draft a reminder or pull a chart of DNA rates, and it does, opening a form or a confirmation card for you to approve.