Patient Communication

Jump provides secure patient portal messaging, SMS (via Firetext), email, and in-app notifications. All communications are logged to the patient record automatically. You can choose which channels to use for different purposes: SMS for urgent reminders, portal for non-urgent queries, email for documents and reports.

Yes. Portal messages are transmitted over encrypted connections and stored securely. Patient identity is verified through the portal login process. Messages are not sent via standard email, which would be insecure for health information. All messaging activity is logged for audit purposes.

Yes. Pre-consultation questionnaires can be sent automatically when appointments are booked, or manually for specific patients. Responses arrive before the consultation and are visible in the patient record. This saves consultation time and ensures you have relevant information before the patient arrives.

SMS costs are included in your Jump subscription. You can send appointment reminders, results notifications, and other transactional messages without additional per-message fees. There are fair usage limits, but these are generous for typical practice volumes.

Yes. Jump tracks communication preferences per patient. Patients can opt out of SMS, email, or portal communications, and these preferences are respected by the system. You can still contact opted-out patients by phone or post for essential clinical communications.

Portal messages are not appropriate for urgent clinical issues, and patients are informed of this when sending messages. You can configure auto-responses that direct urgent concerns to appropriate channels. The system can flag messages containing certain keywords for priority review.