Patient Communication
Secure messaging, questionnaires, and SMS with automated workflows and patient portal integration
Effective patient communication reduces phone calls, improves attendance, and supports better health outcomes. Jump provides secure messaging through the patient portal, SMS via Firetext, email communications, and digital questionnaires. All communications are logged to the patient record automatically, creating a complete history of your interactions with each patient.
Patient Recalls
Automated follow-up reminders
Annual Health Check
Due: 2 weeks
Blood Pressure Review
Due: 3 days
Medication Review
Due: 1 month
How consultations flow in Jump
A guided, structured process from starting a consultation to audit-ready notes.
Enable patient portal access
Connect with patients
effortlessly
Message Composer
This is a reminder that you have an appointment tomorrow at 10:00 AM.
Please arrive 5 minutes early.
Why this matters for private GPs
Phone tag wastes time for everyone. The patient calls during your consultation, you call back during their meeting, and a simple message takes multiple attempts. Modern patients expect digital communication options that fit around their lives.
Jump's patient portal provides secure, asynchronous messaging. Patients can send questions, request prescription refills, or share information when convenient for them. You respond when convenient for you. The exchange is documented, eliminating the "he said, she said" of phone conversations.
SMS is effective for time-sensitive, brief communications: appointment reminders, results ready for collection, prescription ready to pick up. Jump integrates with Firetext for reliable SMS delivery with read receipts. Messages are templated for common scenarios but can be personalised.
Digital questionnaires gather information before consultations or for ongoing monitoring. New patient registration forms, pre-consultation health assessments, and outcome measures can all be completed online, with responses flowing into the patient record as structured data.
Common questions from private GPs
Who uses Patient Communication
Designed to support the different ways private GPs structure their clinical work.
Start-up Private GP Practice
Launch your practice with clinical-grade software from day one. No compromises on safety, no enterprise pricing.
Established Private GP Practice
Modern EHR for practices ready to upgrade. Better workflows, better clinical safety, better outcomes.
Functional Medicine
Comprehensive records for root-cause practitioners. Document complex cases with structured data.
Telemedicine
Full clinical workflows for virtual consultations. Prescribe, document, and communicate remotely.
Built for UK private practice
Jump is designed with UK healthcare compliance requirements built in, so you can focus on patient care.
Explore more features
Discover the other tools that make Jump EHR the complete solution for your practice