Features · Video consultations
Video consultations, built into the appointment - not bolted on.
Turn on Video as a delivery mode on the appointment types you choose, and patients join through a secure, DOB-verified link with no app or download. Every room is locked until the clinician admits them, and the call runs right alongside the consultation note - so nothing about a video visit lives outside the record everything else does.
How it works
From a booked appointment to an admitted call.
Four steps, in the order they happen. You choose which appointment types offer video once; after that, the room, the link and the waiting room look after themselves.
Step 1
Turn on Video as a delivery mode
Step 2
A locked room is created automatically
Step 3
The patient joins a secure link - and knocks to be let in
Step 4
Video runs beside the note, not on a separate screen
What's included
From a booked appointment to an admitted call.
What video consultations cover today. If something you need isn't here, ask us on a demo call.
- 01Video as a delivery modeTurned on per appointment type, alongside in-person, phone and home visit.
- 02Automatic room creationA locked video room is created the moment a video appointment is confirmed - nothing to set up per booking.
- 03Self-healing if a room is missingAn imported or edited appointment gets a room the moment anyone opens it - nothing to fix manually.
- 04DOB-verified patient linkPatients get a secure Jump link by SMS or email, never the raw call address, checked against the appointment before it opens.
- 05No app, no downloadThe call opens in the browser straight from the link.
- 06Locked waiting roomEvery room is locked; the clinician sees the patient waiting and admits them to start the call.
- 07Consultation note, same screenVideo sits alongside Scribe and the note as one of the channels in the consultation pane.
- 08Rejoinable, not one-shotRooms stay open rather than expiring per call, so a dropped connection can be rejoined without a new link.
- 09Reschedule-safeMoving a video appointment keeps the same room - no fresh link to resend.
- 10Screen shareBuilt into the call, for showing results, images or documents to the patient.
- 11Practice brandingYour accent colour, logo and a matching background carry through to the call automatically.
- 12Ad-hoc callsStart a video call that isn't tied to a pre-booked appointment, for a quick follow-up.
- 13Whereby-poweredBuilt on Whereby, which is ISO 27001 certified for how it protects meetings and data.
- 14One appointment, either wayThe same appointment type can be booked in person or by video - nothing extra to set up per patient.
Connections
Video consultations work because the rest of the record feeds them.
Nothing here is a bolt-on video tool - it's the same appointment type, calendar, consultation and messaging your practice already runs on.
Video is a delivery mode on the type - the same fee and questions as in-person or phone.
Video appointments book and show on the diary like any other delivery mode.
The call and the note share one screen and one record, not two disconnected tools.
The join link goes out the same way as any other patient message.
“Patients just click the link that comes through with their reminder - nobody's ever had to ask us how to join. It genuinely feels like one appointment, not a booking system bolted to a video app.”
Common questions
Questions, answered.
The six questions practices most often ask about offering video consultations through Jump. If yours isn't here, ask us on a demo call.
See a video consultation, admitted and written up, live.
We'll book a video appointment, join it as the patient would, and show you the waiting room, the admit step, and the consultation note running alongside the call.