Integrations · Firetext
SMS that comes from your practice.
UK patient SMS under your own sender ID, with a delivery receipt on every message and the whole conversation logged against the patient. Sent by a person from the record, or by a workflow on a trigger you set.
Hi Priya - before Thursday's appointment, please complete this short pre-operative assessment.
How it works
Sent, delivered, logged.
Written by someone or triggered by a workflow - then it takes care of itself.
- 01Message written or triggeredclinician or rule
- 02Opt-ins and quiet hours checkedautomatic
- 03Sent under your sender IDautomatic
- 04Delivery receipt returnedautomatic
- 05Logged on the record and in the inboxautomatic
Replies land in the shared team inbox, where they can be assigned, tagged and answered.
What the connection does
Texts with a paper trail.
Connected from the App Store, then used from the record, the inbox or a workflow.
- 01Your practice sender IDPatients see your name on the message, not a platform.
- 02Per-message delivery receiptsDelivery status on every send, against the patient it went to.
- 03Templates and merge fieldsConsistent wording, personalised per patient, from a shared library.
- 04Secure expiring linksQuestionnaires, documents, booking tasks and video calls sent by text, with expiry you control.
- 05Automated sendsWorkflows send SMS on the triggers you define.
- 06Credit balance and alertsSMS runs on credits; the balance and low-balance alerts sit on the connection card.
Setup and security
Setup time
Connected from the App Store, then your sender ID is configured
Security
- Per-patient SMS opt-ins and quiet hours are honoured on every send
- Every send and delivery is logged against the patient
Requirements
- An admin user in Jump to connect the app
- SMS credits on the account
Common questions
Questions, answered.
What practices ask about patient SMS. If yours is not here, ask us on a demo call.
Related
The rest of the messaging stack.
SMS is one channel; patient communication is the inbox all of them land in.
See a text land and log itself.
Thirty minutes with your own templates: sent under your sender ID, delivered, receipted, and on the record.