Case study · Private GP practice
Trinity Medical GP Clinic launches a multi-service private practice on Jump from day one.
A brand-new private GP practice in Carshalton Beeches, offering same-day GP appointments alongside on-site diagnostics through sister company Trinity Medical Imaging, chose Jump as its first and only practice system.
Trinity Medical GP Clinic
- Practice type
- Private GP practice
- Location
- Carshalton Beeches
- On Jump since
- May 2026
- Website
- trinitymedicalgp.co.uk
Jump modules used
The practice
Trinity Medical GP Clinic
Trinity Medical GP Clinic opened in May 2026 in Carshalton Beeches, founded by Dr Carrasco after more than 25 years as an NHS GP. Over that time she watched appointments get shorter and patient lists get longer, making the relationship-based medicine she trained in harder to practise within the NHS system. She went private specifically to return to that traditional model of general practice - proper time with patients, real continuity, and the chance to actually get to know the people she treats.
The clinic sits alongside sister company Trinity Medical Imaging, giving patients on-site diagnostics - blood tests, ECGs and imaging - without the referral delays typical of NHS or standalone private GP services. Patients range from people wanting a same-day appointment when something's wrong, through to those coming in for proactive health checks, busy professionals, people managing ongoing monitoring, and patients arriving through local partnerships such as gyms.
Locally, the practice is known for combining speed with depth: same-day or next-day appointments without an NHS-style waiting list, on-site diagnostics rather than sending patients elsewhere and waiting on results, and - most consistently mentioned by patients - feeling properly listened to.
Starting from scratch
What Trinity had to solve, opening as a brand-new practice.
No existing systems or processes
Jump was the practice's first system - booking, records and billing all had to be set up from nothing, with barely an admin team yet to run them.
Multiple services to coordinate
GP consultations and on-site labs and imaging through Trinity Medical Imaging needed to work together, not as separate bookings and separate paperwork.
A tiny admin team
With so few people to run the back office, anything that created extra manual work wasn't sustainable.
How Jump has helped
How Jump has helped.
Everything in one system
Lab and payment integrations mean the team isn't juggling separate portals, logins and accounts for each part of the business.
Support that doesn't wait
Skip, Jump's AI assistant, answers most questions on the spot, and messages to the team get a same-day response when something needs a real person.
Reporting built for the business, not just the clinic
Real numbers on patient cohort and finances - useful for running a practice being built from scratch, not just seeing patients.
Fewer missed appointments
Automated reminders keep the no-show rate low, without anyone chasing patients by phone.
Vaccine requests without opening the diary
A public questionnaire link takes vaccine requests without reserving a booking slot until one's confirmed.
Marketing tracked from day one
Google Tag Manager is wired into the booking pages, so the practice can see which channels are actually bringing new patients in.
Today
Running the practice on Jump.
Day to day, appointments are booked through Jump's online booking, consultations are written straight into the patient record, and payment is taken through Stripe. Vaccine requests come in through a public questionnaire link rather than tying up a booking slot, and Skip, Jump's AI assistant, handles the non-clinical admin so the small team can stay focused on patients. Reporting and registers give the practice a real-time view of the business as it grows, and Google Tag Manager on the booking pages shows which channels are actually bringing new patients in.
Features Trinity Medical GP Clinic uses and loves
The tools the team reaches for every day.
“The integrations with labs and Stripe stand out most - everything comes back to one system rather than juggling separate portals, logins, and accounts, which saves a huge amount of time.”
“Skip reliably answers most questions on the spot, and when something needs a real person, messages to the team always get a same-day response.”
“The reporting has been genuinely useful for us as a business, not just a clinic - being able to pull real information on our patient cohort and finances matters a lot when you're building something from scratch.”
“Invoicing patients through Jump is quick and straightforward compared to handling it separately.”
Integrations connected
What Jump talks to for Trinity Medical GP Clinic.
“Jump has taken what could easily be a complicated operational load - running a newly established private clinic offering multiple services and working with multiple labs - and made it genuinely straightforward and manageable, especially with such a small admin team.”
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