Getting Help with In-App Support

Getting Help with In-App Support

Jump has a built-in Help Hub that gives you instant access to support articles, an AI-powered chat assistant, and your support history - all without leaving the application.

Opening the Help Hub

Click the ? icon in the bottom-left corner of the sidebar. The Help Hub opens as a panel with several tabs.

Home

The Home screen gives you quick access to:

• Search - find help articles by keyword
• Send a message - start a conversation with the support bot
• Latest updates - see recent release notes and new features

Messages

The Messages tab lets you chat with Jump's AI support assistant. Ask a question in plain English and the bot will search the knowledge base for relevant answers.

The assistant can:

• Answer questions about how features work
• Point you to the right settings page
• Link to detailed help articles
• Provide step-by-step guidance

If the bot's answer doesn't help, you will see options to:

• Ask again with more detail - the bot will do a deeper search
• Raise a support request - open a support ticket (see below)
• Escalate to a human - flag the conversation for the support team
• Submit a feature request - if the functionality doesn't exist yet

Help Articles

The Help tab lets you browse and search all support articles. Articles are organised by category (Getting Started, Appointments, Consultations, Filing, etc.) and you can search across all of them.

News

The News section (under the More menu) shows release notes for recent updates. A red dot appears on the Help Hub icon when new release notes are available that you haven't read yet.

Tip: You can open the Help Hub at any time, on any page. It remembers your place so you can switch between the app and the help content easily.