Getting Help with In-App Support

Jump has a built-in Help Hub that gives you instant access to support articles, an AI-powered chat assistant, and your support history - all without leaving the application.

Opening the Help Hub

Click the ? icon in the bottom-left corner of the sidebar. The Help Hub opens as a panel with several tabs.

Home

The Home screen gives you quick access to:

• Search - find help articles by keyword
• Send a message - start a conversation with the support bot
• Latest updates - see recent release notes and new features

Messages

The Messages tab lets you chat with Jump's AI support assistant. Ask a question in plain English and it searches the knowledge base for relevant answers.

To start a conversation, open the Messages tab and click the + button, then type your question. Any previous conversations are listed here so you can return to them later.

The assistant can:

• Answer questions about how features work
• Point you to the right settings page
• Link to detailed help articles
• Provide step-by-step guidance

Under each answer you can say whether it was helpful. If it wasn't, a few options appear:

• Try a deeper search - the assistant searches again, more thoroughly (also available directly beneath the latest answer)
• Talk to a human - hand the conversation over to the support team
• It's a feature request - capture it as a feature request if the functionality doesn't exist yet

To report a bug or a problem that needs fixing, use the Tickets section instead - see How to Raise a Support Ticket. To suggest something new, see How to Submit a Feature Request.

Pasting images into chat

You can paste images directly into the chat composer in the Messages tab. Use this for screenshots, photos of paper documents, or anything else in your clipboard. The image uploads, appears as a thumbnail above the send button, and is sent with your message. Click an image in the conversation to open it full-size. You can send images on their own with no caption if you prefer.

Limits:

• 10 MB per image
• PNG, JPEG, WebP and GIF supported

Help Articles

The Help tab lets you browse and search all support articles. Articles are organised by category (Getting Started, Appointments, Consultations, Filing, etc.) and you can search across all of them.

News

The News section (under the More menu) shows release notes for recent updates. A blue dot appears on the Help Hub icon when new release notes are available that you haven't read yet.

Tip: You can open the Help Hub at any time, on any page. It remembers your place so you can switch between the app and the help content easily.

Replies by email

When the Jump support team replies to your conversation they may also email you a copy of the reply (from support@mail.usejump.co.uk), so you do not need to be in Jump to see it. Any images they shared are embedded in the email. To continue the conversation, reply from inside Jump rather than the email.