Communications Feed

Overview

The communications feed provides a unified, chronological view of all communications sent to and from a patient. It brings together SMS messages, emails, and letters into a single timeline so you can quickly review the full communication history.

How to Get There

The communications feed lives on the patient's record. Open a patient and select the Interactions tab — if your practice shows a lot of tabs, it may sit under the More (overflow) menu at the end of the tab bar.

Feed vs Table View

The Interactions tab offers two display modes:

• Feed view — a chronological narrative showing each communication as a card with key details, ordered by date. This is ideal for scanning through recent activity.
• Table view — a traditional tabular layout with sortable columns, useful when searching for a specific message or filtering by type.

Switch between the two using the toggle at the top of the Interactions tab.

What the Feed Shows

Each entry in the feed displays:

• The type of communication (SMS, email, or letter).
• The date and time it was sent.
• A preview of the message content.
• The delivery status (sent, delivered, failed, etc.).
• Who sent the communication.

Scroll Date Indicator

As you scroll through the feed, a floating date indicator appears to help you orient yourself in the timeline. This makes it easy to navigate through long communication histories without losing track of where you are.

Tips

• Use the table view when you need to find a specific message quickly.
• Use the feed view for a narrative overview of recent patient interactions.
• Both views show the same data — switching between them does not lose any information.