Last updated: 5 July 2026
Every email and SMS sent through Jump is logged with full delivery tracking. You can view the complete communication history for your organisation or for individual patients.
The Sent Messages tab (in Reporting > Communications) shows all communications sent by your organisation.
The log displays:
You can filter and sort the log to find specific messages.
Messages progress through these statuses:
| Status | Meaning |
|---|---|
| Draft | Message created but not yet sent |
| Sending | Message is being processed |
| Sent | Message has been accepted by the email or SMS provider |
| Delivered | Message confirmed delivered to the recipient |
| Bounced | Email could not be delivered (invalid address, mailbox full) |
| Failed | Message failed to send |
For emails, additional statuses may appear:
To see all messages sent to a specific patient:
Click any message to see the full content, delivery status, and timestamps.
If a message fails to send, you can retry it:
The retry count and status history are tracked so you can see how many attempts have been made.
Automated appointment notifications (confirmations, reminders, cancellations) have their own log: the Notifications tab in Reporting > Communications (also available under Reporting > Appointments). It shows which notifications were sent, when, and their delivery status.
Tip: If you notice messages bouncing for a patient, check that their email address is correct in their demographics. A common cause of bounces is a typo in the email address.
When an invoice is emailed to a patient — from Jump or directly from Stripe — it is recorded in the Sent Messages log (Reporting > Communications) and on the patient's Interactions tab, showing the invoice reference, amount and recipient address. On the Interactions tab, use the Automated filter to see invoice sends alongside appointment reminders and other system notifications.