Last updated: 13 October 2026
Jump has an Identity tab on the patient sidebar which shows a patient's current verification status, the actions available to verify their identity, and the full audit trail of previous verification events.
When a patient has been successfully verified, an ID Verified pill appears next to their name on the patient card and header, alongside the existing Active badge, so the status is visible at a glance across the app.
Photo ID checks run through Stripe Identity: the patient takes a photo of their ID and a selfie, and Stripe checks them. To use them you need two things.
If the tab shows Identity Permissions Required, your Stripe account was connected before ID checks were available. Click Reconnect Stripe Account and approve the extra permission in Stripe, then switch ID checks on.
On the same tab you can choose what happens When a photo ID check matches and buy ID check credits (see below).
To ask for an ID check automatically when a patient books online or fills in a public form, also switch on More control over public forms in Settings → Jump Beta. Then:
The ID check options only appear once both More control over public forms and Enable ID Verification are on.
The Identity tab remains available even before any verification has been run, with a clear empty state explaining what the tab is for.
Every verification attempt, successful or otherwise, is recorded in the Identity tab's audit trail. Each row is clickable and opens the detail view for that event so you can review exactly what happened, when, and by whom.
Patient form links follow your practice-wide identity-verification setting automatically, so patients get the same verification step whether they reach you through a booking link or a form link, with no separate configuration.
To keep bookings and forms protected, at least one verification method is always kept active. If you try to switch both off, the platform will keep one enabled.
Open the patient, go to Access and then Identity. A check waiting for you shows as ID check to review at the top of the page; click it to open the check.
The check shows the patient at the top and a sentence explaining what Stripe confirmed and what doesn't match. Below it, the name and date of birth on the ID are set beside the patient's record, with a tick or cross for each.
Click Review ID check to decide:
While a check is waiting for your review, the patient isn't asked for another one on a form and automatic ID check invites are held. You can still send one yourself. If you reject the check, the patient is asked again next time.
ID checks are paid for with prepaid credits. Every practice starts with 5.
Under Apps → Stripe → ID Verification, choose Accept it automatically or A staff member approves each one for checks where the name and date of birth on the ID match the patient's record. This applies to every ID check: forms, invites and record access.
In Verify identity, choose QR code to show the patient a code there and then. They scan it with their phone and start the check, and the page updates when it's done.
If the record has no mobile number or email to send an ID check invite to, you can add one while sending it, as long as you can edit patient details. It's saved to the record.
A public form link and an appointment type can each let people skip an ID check they can't complete, for example if they have no photo ID. It's off by default. Staff can see on the appointment when a check was skipped.
Jump recognises someone booking or filling in a form online as an existing patient only once they've proved it, by signing in or through a secure link. If someone books against a record with contact details that differ from it, the appointment shows a Contact differs pill: confirm who they are when they arrive. Settings → Audit log → Online identity lists how each online entry was identified.