Prompt clinicians with clinical protocols

Last updated: 23 October 2026

A clinical protocol is a rule your practice writes: who it's about, where clinicians should see it, and the prompt they see. For example, "Diabetic with no HbA1c in 12 months: consider checking HbA1c". Each prompt says why it appeared and what in the record it was based on. Prompts are advisory: they never block anything. When a clinician acknowledges or snoozes one, that's recorded.

Clinical prompts are a Jump Labs feature. An administrator switches the Clinical prompts card on under Settings → Jump Beta. Jump includes no rules: your practice writes its own, and only people with the Clinical protocols permission can create or change them.

Create a protocol

  1. Go to Reporting, then Advanced Analytics → Clinical protocols.
  2. Click New clinical protocol. The drawer has three steps:
    • Who: the conditions a patient must meet. As you add conditions, Who would see it now counts the patients who match today. It only counts live patients: never deceased, inactive, merged or test records.
    • Where: where clinicians see the prompt, such as when they open the patient's record, the clinical record or a consultation.
    • Prompt: a Name and the Message clinicians read, a Severity (Info, Warning or Critical), how it's Shown (Corner box or Strip; a critical prompt always shows in the strip), how many days it can be snoozed for, and any Suggested actions the clinician can choose to take.
  3. Click Publish protocol. It goes live straight away.

To change a protocol, open it from the list and edit it. Your changes go live when you click Publish changes.

Switch a protocol on or off

Open the protocol from the Clinical protocols list and choose Disable. Its prompts stop straight away and the protocol is kept, so you can choose Enable to switch it back on later.

Tip: An AI app connected to Jump can help you draft the wording of a protocol, but it can't switch one on or off or publish it, because what clinicians see while writing in a patient's record is the practice's decision. It will point you to this article.