Signature Rx - Electronic Prescribing

Signature Rx enables electronic private prescribing. Once connected, clinicians can issue prescriptions directly from patient records.

How to Connect

1. Navigate to Apps > Electronic Prescribing > Signature Rx
2. Click Connect to Signature Rx
3. Enter your API credentials in the configuration dialog
4. Click Save - credentials are encrypted and stored securely
5. The connection status card shows your token status and available tokens

You can test the connection at any time using the Test button in the header, or update credentials with Update Credentials.

Connection Status

The Overview tab displays:

• Token Status - Valid (blue) or Expired (red)
• Available Tokens - remaining tokens for sending prescriptions
• Last Updated - when the connection was last validated

Tabs

Tab	Description
Overview	Connection status and token balance
Prescribers	Registered prescribers who can issue prescriptions
Contacts	Dispensaries and contacts for prescription delivery
Prescriptions	History of sent prescriptions with status tracking
Advanced Setup	Webhook configuration for real-time prescription events

Registering Prescribers

Prescribers must be registered with Signature Rx before they can issue prescriptions. Registered prescribers appear in the Prescribers tab.

Prescriber setup

The Settings tab has a Prescriber setup card. It lists everyone in your practice who can issue prescriptions and whether each of them is ready to prescribe through Signature Rx:

Status	What to do
Ready	Nothing. It shows the clinician they prescribe as
Not linked to a clinician	Link their account to a clinician profile in Users → Edit user → Linked clinician
No Signature Rx prescriber	Choose their prescriber under Data → Prescribers
Prescriber not found	The prescriber they are linked to is no longer listed as approved by Signature Rx. Choose another under Data → Prescribers

Signature Rx prescribers nobody in your practice is linked to are listed underneath. If nobody can prescribe yet, the connection card says so rather than "ready to use".

Webhook Setup

Jump sets up its own webhook on your Signature Rx account, so prescription status updates arrive as they happen. Without it they arrive at the next check, about every 10 minutes.

• Saving your Signature Rx connection sets the webhook up for you.
• The Advanced Setup tab shows Webhook active once it's set up, with the time of the last update received.
• If it reads Webhook not configured, choose Set up webhook. Choose Re-register webhook if you've changed Signature Rx accounts or updates have stopped arriving. You need permission to manage settings.
• Set it up manually instead is still there if you'd rather create the endpoint in Signature Rx's dashboard and paste the secret into Jump.

Tip: Monitor your available tokens regularly. When tokens run low, contact Signature Rx to top up.