Draft a letter with Skip, in your own style

Draft a letter with Skip

Skip can write the first draft of a letter for you. You give it a short brief, choose what it should read from the patient's record, and pick a template if you want one. Skip writes the letter into the editor, and you read it, change it and send it as you would any other letter.

Skip drafts. It does not decide anything clinical, and it does not send anything. Always read the letter through before you send it.

Start a letter with Skip

Open the patient's record and go to Clinical, then Letters & Documents.
Click Create Document. If you can't see the button, it is in the ⋯ menu above the list.
Choose Draft with Skip, then click Next.

Write the brief

The brief tells Skip who the letter is for, what it should cover and what should happen next.

Let Skip fill it in. Type a one-line ask in the Skip bar at the top, such as "Follow-up letter to her GP after today's review", or click one of the suggestions under it. Click Fill in. Skip writes the brief, picks a template and, where it can, the recipient. Check what it filled in. Undo puts the fields back as they were.
Or write it yourself in What's it for? Click Dictate brief to speak it instead, or hold Option+S (Alt+S on Windows) while the brief is selected.

Choose a template (optional)

Tick Base it on a template and choose one. Your practice's own templates are listed first, with the Jump library beside them. A Jump library template can be used as it is, or click Copy to my library to make a practice copy you can change.

Skip follows the template faithfully: its structure, headings, standing text and its own sign-off. It keeps the template's merge fields, filled in for this patient, and replaces any example clinical details with ones from your brief and the patient's record, or removes them. The clinician's name is always kept. Templates come from the patient's practice.

Choose what Skip reads

Under What Skip reads:

From this consultation appears when you start the letter from a consultation. Each part of it (the consultation itself, and any medications, observations, lab orders or referrals captured in it) is a pill. All are selected to begin with. Click a pill to leave that part out.
Clinical record reads the patient's active problems and medications, plus consultations and lab results from the range you choose: Last 12 months, Last 36 months or All time. Untick it to leave the wider record out.
The patient's demographics, allergies and their last 5 emails and messages to the practice are always included.

Click Next.

Name it and create it

Skip suggests a Document title and a File type from your brief. Change either if you need to, and add a Clinician or Recipient if you want. Click Create and draft.

Review the draft

The letter opens in the editor and Skip writes it in. You can watch it read the parts of the record you chose. When it has finished, the Drafted by Skip bar appears above the letter:

Undo draft puts the letter back exactly as it was before Skip wrote it.
Redraft reopens the brief and template so you can change them and have Skip try again.
Still to fill lists anything Skip could not complete, such as a merge field with no value. Click one to go to it.

Skip's notes, on the right, say what it did and anything you should check. When a reply answers a practical question by applying the plan already agreed, Skip lists it as "Answered from the plan, not the notes" so you can check it before sending.

The draft is saved as you go. If you leave a draft you haven't saved, Jump asks whether to Save & leave, which keeps it on the patient's record, or Discard draft. A saved draft shows on Letters & Documents with Resume and Discard.

Type what you want in Skip's message box, such as "Make the medications section shorter". Skip changes only what you asked and keeps the template. Each edit arrives as a tracked change: underlined text is added and struck text is removed. Accept or reject each one, or use Accept all or Reject all.

Reply to a patient's email with Skip

Open an email or message the patient wrote to the practice and choose Reply with Skip. Skip drafts a short reply letter to what they wrote, for you to check, using the same steps as above.

Set your letter writing style

Skip writes letters in your own style. Your style is personal to you: it does not change anyone else's letters.

Click your practice name at the bottom of the left sidebar, then Preferences.
Open the Letter writing tab. The Letter writing style card is there.

You can set your style in three ways:

Start from a style. Choose Concise clinical, Warm and personal, Formal consultant or Plain English for patients, then adjust it.
Use a letter I wrote. Paste a letter you have written, or click Upload a file (.docx, PDF or text). The file is read on your device, not uploaded. Click Suggest my style and Skip describes how you write. The letter itself is not saved, and names, dates and other identifiable details are not kept in your style.
Learn from my letters in Jump. Skip works out your style from letters you have already saved in Jump.

Then check Your style:

How you write: your style in your own words. Skip reads this every time it drafts a letter for you.
Length: Brief, Standard or Detailed.
Write as: "I" or "We".
Sign-off (optional), for example "Kind regards".

Click Save style. Skip uses it from your next letter.

Your style changes tone and wording only. The template still sets the structure and the patient's record supplies the facts, so a brief style never leaves out allergies, medication or safety-netting advice.

Before you start

Skip's letter drafting needs AI to be activated for your practice. If it isn't, email hello@usejump.co.uk and the Jump team will activate it.
Skip can make mistakes. Read every letter it drafts before you send it, as you would a letter written by a colleague.