Last updated: 2 September 2026
A session is a single block of time when a clinician is available for bookings on a particular date. A schedule is a recurring pattern (for example, every Monday and Wednesday morning) that automatically generates those sessions for you. You can also create a one-off session — a single date with no recurring pattern — for ad-hoc clinics or locum cover.
These pages aren't listed in the sidebar menu — open them from the command palette:
Note: These commands only appear if your practice uses Jump's built-in scheduling. If you don't see them, your bookings may be managed by an external system.
You create availability from the Schedules page (you can also use the calendar's Actions menu).
Tip: Not sure which to pick? If you'd run it more than twice, make it a recurring schedule.
The two options open slightly different editors, described below.
The schedule editor opens with everything on one Editor tab, arranged in three sections:
As you build the schedule, a preview of the generated sessions appears alongside it. When you're ready, click Activate — the button shows how many sessions will be created.
Once a schedule exists, opening it again adds Sessions and History tabs, the save button becomes Save, and an End schedule option lets you retire it without deleting its history.
The one-off editor is a single date rather than a pattern:
Click Create session to finish.
The Sessions page lists both recurring schedules and one-off sessions together. It shows:
| Column | Description |
|---|---|
| Created on | When it was added |
| Name | The session or schedule label |
| Clinician | The assigned clinician |
| Location | Practice location or Remote |
| Schedule | The date and time, or the recurrence pattern |
| Status | Active, Scheduled, or Archived |
Filter the list by Clinician, Location (including Remote only), or Status.
Select a row to act on it:
Clicking a row opens its full editor page — a schedule or a one-off, depending on the row.
You can also manage availability without leaving the calendar:
Templates are reusable patterns that pre-fill a session's settings — name, location (or remote), time range, recurrence, and bookable types — so you can set up new availability quickly. Manage them at Settings → Session Templates. They're organised into:
Click New Template to create one. Each template's three-dot menu offers Edit, Duplicate, and Delete.
Tip: Create practice-level templates for your standard clinic patterns (e.g. "Morning GP Clinic") so anyone can set up sessions without configuring from scratch.
Viewing these pages requires the Settings: view permission, and creating or editing schedules and sessions requires Schedule: manage. Managing templates requires settings-management permission.
A session being open is not on its own enough for patients to see it. A website booking link decides which clinicians and which appointment types patients are shown, and a clinician who is not named on a link offering that type will not appear on your site - the slots are simply filtered out, with no error anywhere.
Jump now warns you about this while you are editing the session. If a type you have ticked is not on any active booking link for that clinician, a notice appears under the Bookable types list naming it, with a link through to Configuration → Scheduling → Online Booking.
The notice is advisory - it never stops you saving, and staff can still book those types from inside Jump. It is only telling you what your website currently offers.
If you see it, the usual fix is a booking link that names that clinician and that appointment type. Note that leaving a link's clinician or type list empty means all of them, so a broad link covers everyone.