Patient Portal - Invoices and Payments

Patient Portal - Invoices and Payments

Patients can view their invoices and pay online through the Patient Portal, powered by Stripe.

What Patients See

The Invoices section of the portal has two tabs:

• Outstanding - unpaid invoices showing the invoice number, date, amount due, and a View & Pay button
• Paid - a history of settled invoices for reference

Each invoice displays:

• Invoice number and date
• Total amount
• Amount paid so far
• Amount remaining
• Due date
• Current status

Paying an Invoice

When a patient clicks View & Pay, they are taken to a Stripe-hosted payment page where they can pay by card. Once payment is processed, the invoice status updates automatically.

Managing Payment Methods

From the My Details section of the portal, patients can click Manage Payment Methods to open the Stripe customer portal. Here they can:

• Add or remove payment cards
• View payment history
• Update billing details

For Staff

To use portal payments, your practice must have Stripe connected as a payment provider (see the Stripe integration article). Invoices created in Jump are automatically available to patients in the portal.

Tip: Encourage patients to pay via the portal to reduce time spent chasing payments manually.