Practice Details & Locations

Practice Details & Locations

Practice settings let you manage your organisation's identity and physical locations.

Practice Details

Navigate to Settings > Practice.

Organisation URL: Your practice's URL slug is used in all Jump URLs and public booking links (e.g. usejump.co.uk/.../your-practice). To change it:

1. Enter a new slug (3-50 characters, lowercase letters, numbers, and hyphens)
2. The system checks availability in real time
3. Confirm the change - note that existing bookmarks, embed codes, and booking links will break

Practice name and contact: Update your practice name, contact email, and contact phone number.

Primary address: Set your main address using the address search or manual fields (Address Line 1, Line 2, Town/City, Postcode, Country). This address is used in prescriptions, letters, and correspondence.

Locations

Navigate to Settings > Locations.

Locations represent your physical clinic sites. If you operate from multiple sites, each location can have its own address.

Adding a location:

1. Click Add Location
2. Enter the location name and address details
3. Save

Managing locations:

• Click a location row to view or edit its details
• Set as Primary - mark a location as your primary site
• Delete - remove a location (bulk selection supported)

Locations are used for:

• Appointment scheduling (appointments can be assigned to a location)
• Online booking (booking links can be location-specific)
• Document headers and correspondence

Tip: Set your primary location to the site where most of your appointments take place. This is used as the default when no specific location is selected.

Practice Opening Hours

Under Settings → Practice → Hours you can set when your practice is open, day by day.

For each day of the week:

• Toggle the day open or closed.
• If open, choose the open time and close time (in 30-minute increments).

Defaults are Monday to Friday, 09:00 to 18:00, with Saturday and Sunday closed.

These hours drive the default visible range of the calendar (Day, Weekday, and Week views). Sessions or appointments outside of opening hours are still shown — the diary expands to fit them — so configuring hours is about the default view, not a hard restriction on when bookings can be made.

Contact Email and replies to outbound emails

Under Settings → Practice → Contact Email you can set the email address you want patient and other-clinician replies to land at.

When this is set, every email that Jump sends on your behalf — patient messages, appointment notifications, secure HCP message links — carries this address as the Reply-To header. If a recipient clicks Reply in their email client, the response goes directly to your practice inbox.

This applies regardless of which email service is sending on your behalf:

• Jump Mail (the default mail.usejump.co.uk sender)
• A verified custom sending domain on your practice's own domain
• A connected Google Workspace (Gmail) account
• A connected Microsoft 365 (Outlook) account

If the Contact Email is left blank, outbound emails behave as they did before — replies go to the underlying sending mailbox, which may be unattended.